TimenTask Client Support app helps your client to generate tickets from anywhere anytime , which will automatically assigned as Task in Timentask App - Realtime Productivity Tool.
Hassle free client support - Anywhere Anytime
- Enable end users to raise tickets from the mobile app in minutes
- Chat with support team directly
- Chat with their own designated team member
- Directly generate ticket from chat
- Keep notes or logs of generated tickets
- Can do image, video or dropbox attachments through app
- Get important Status updates of the tickets
- Notification received on status change or close of the ticket
Manage your support tickets on the go
- Get Notified as soon as Client generate ticket
- Assign ticket in secs as task to any of the technicians or service person for clear ownership Status got automatically updated as soon as work done on the task
- Create, manage, and close support tickets
- Mark scheduled and actual start and end times to keep track of schedule compliance
- Add subject, description, attachments, resolutions, tasks and notes
- Take a picture from your phone and automatically add as attachments to the tickets
- View all the details of your ticket including conversations in a single pane
- Get important ticket updates as push notifications
Note: This is not a standalone application. To log in, you must have downloaded and installed TimenTask -Client Support App. You must have login account with Timentask as Client User.